Issue Position: Providing Great Customer Service

Issue Position

The State Controller's Office provides many services to a variety of customers ranging from individual citizens requesting public information, to vendors inquiring about payments they've received from Idaho, to state agencies engaging in accounting or payroll related activities, and much more. The common denominator shared by all of these interactions with my office is customer service.

In fact, I'm willing to go so far as to say that providing great customer service is among the most important jobs we do at the State Controller's Office. You, the taxpayer, fund the state's operations -- that's one key reason why citizens, vendors and other state agencies deserve timely and accurate information when they contact my office.

Another key reason is that Idaho's citizens expect us to provide high quality, dependable services -- and they deserve it. We're committed to meeting and exceeding our customers' expectations. There are even times when lives even depend on it. For example, in the dark of the night when a state trooper stops an individual, and needs to know who he or she is dealing with at that moment, they count on my office's computer systems to help provide that information, so the trooper can go home safely to his or her family at the end of the shift, and so that you and your family can be safe, too.

At other times the businesses that provide goods and services to the state depend on us. We process the financial transactions that are initiated by state agencies to pay the vendors with whom they do business. Vendors expect to be paid accurately and on time. Credit rating agencies like Moody's and Standard and Poor's rely on information published by my office to determine Idaho's credit worthiness -- which ultimately impacts Idaho's cost of borrowing for things like Tax Anticipation Notes and even local school bonds. And if you received a tax refund this year from the state, that too was processed through my office.

As you can see, there's a lot riding on how well we do our job and provide customer service in the State Controller's office. That's why I'm committed to providing exceptional customer service to the citizens, state employees, businesses, and state agencies we serve. It's what we do as public servants.

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